Terms & Conditions

By signing up or using the beIN SPORTS CONNECT service, websites and software applications (the “Service”) (including by installing and using one of the applications) You, the user (“You”, “Your”) are agreeing to be bound by an agreement with beIN Sports Asia Pte Limited (SG). The Service is delivered via one or more websites or applications (collectively “Applications”) of beIN Sports Asia Pte Limited (SG), its parents, subsidiaries, and/or affiliated companies (collectively “beIN SPORTS”, “Us”, “Our” or “We”). Your agreement with Us includes these terms and conditions (the “Terms and Conditions”), our Privacy Policy and any terms that you agree to upon signing up (including Social Media Terms), when making payment or any Additional Terms (the “Agreement”). You acknowledge that you have read and understood the Agreement, accept the Agreement and agree to be bound by it. It is on this basis that We provide You the Service.

You may choose to sign up for an account for the Service using your social media account such as your Facebook account, if this is available. If You choose to do so, or to use Our social features, You are agreeing to the terms and conditions of the social media site, (such as terms of service provided by Facebook) (“Social Media Terms”) and You are consenting to the collection, use and sharing of information about You with us and others, such as your name, location, contact information, birthdate, gender and other information.

You may be offered access to the Service in conjunction with products and services offered by third parties. You may be bound by terms and conditions as part of the provision of such third party products and services. We are not responsible for the products and services provided by such third parties.

You may only use or access the Service if you are a resident of certain geographical areas. This will be indicated clearly at the time of signing up. You warrant that all information provided by You is true, accurate and current. We reserve the right to terminate Your access to the Service if the information is false or incorrect.

1. Use of the Service

As part of this Service We may make available to You certain video and audio footage, photographs, text images, statistics, logos and other content and intellectual property owned or controlled by Us or Our licensors. Some of this content may only be accessible by means of certain Applications that You must download and install and/or through the purchase of a subscription and payment of fees. All programming and content is provided in Our absolute discretion and We reserve the right to change advertised programming or features. All design, text, graphics, footage, copyright subject matter, brands, logos, trademarks and other intellectual property, and the selection or arrangement thereof, are the property of Us or Our respective licensors. In order to use this Service or access the content, You may be required to have software (including third party software) installed on Your device (“Software”). Your use of the Software is subject to the terms of the licence granted to You by the relevant licensor.

We are not providing and are not responsible for the Software, or for any problems caused by the Software, device hardware or operating systems. It is Your responsibility to ensure that Your operating system or device has sufficient capability to receive the Service. To the extent allowed by law, We will have no liability to You where access to the Service is slow, interrupted or otherwise unsuitable for receiving or viewing content including as a result of Your operating system or devices.  Your right to access the Service is personal to You. You are wholly responsible for Your access to the Service by any person using Your device or Your username and You are responsible for ensuring that any such person also fully complies with these Terms and Conditions. You agree not to provide Your password or access to Your subscription of the Service to any other person or use any other person’s username and password. You agree to access the Service in a manner consistent with any and all applicable laws and regulations.  You must not (nor authorise or permit any other party to):  (a) abuse Your access to the Service or use it for any unlawful purpose; (b) access the Service in a way that may cause the software, applications and/or equipment used by Us to provide this Service (the “System”) to be interrupted, damaged, rendered less efficient or impaired including using or introducing malicious content such as malware, viruses, or otherwise which interferes with the Service or any access to the Service; (c) access or record the Service or any content in any manner which violates or infringes the rights of any person, firm or company (including without limitation rights of intellectual property, confidentiality or privacy); (d) reproduce (other than for Your own private viewing in accordance with this Agreement and applicable law), modify, distribute or publish the whole or any part of the content of this Service without Our prior written permission; (e) sell, assign, transfer or delegate to another person or entity, all or any of Your rights and obligations in the Service or any part of it; or (f) broadcast, publish, communicate to the public or otherwise make available, distribute or disseminate the Service, or any content from the Service, to the public whether for any commercial purpose or otherwise.

2. Push Notifications

As part of the Service, You may receive push notifications, email messages, text messages, MMS messages, or other types of messages directly sent to You (collectively “Push Messages”). You may control the Push Messages in Your device’s settings, the Application’s settings, or via the settings in Your Account, depending on the type of Push Messages.  Some of the Push Messages may be related to Your location or to Your use of the Service.  Your carrier may charge standard messaging, data, and other fees for Push Messages sent to You, and these fees may appear on Your mobile bill or be deducted from Your pre-paid balance.  Your carrier may prohibit or restrict certain Push Messages and certain Push Messages may be incompatible with Your carrier or mobile device.  Contact Your carrier or mobile device manufacturer with questions regarding these issues.  You may discontinue Push Messages in Your device’s or the Application’s settings, by deleting the Application, depending on the type of Push Messages.  We may collect information related to Your receipt of Push Messages.  If You have registered for Push Messages sent via a method requiring Your mobile number, You agree to notify Us of any changes to Your mobile number, as applicable, by updating Your Account to reflect this change.

Our Privacy Policy contains more information about Our collection and use of information in relation to Push Messages and options that are available to You to opt out of Push Messages.

3. Paid Subscriptions, Codes, Pre-Paid Offers, Trials and Payment

Unless otherwise specified by Us, the Service requires payment before You can access it. Your subscription to the Service will automatically terminate at the end of the period paid-up for or redeemed unless terminated in accordance with this Agreement or you make a further payment or redemption.

Unless otherwise specified by Us, You must pay the subscription fee (the “Fee”) applicable to the specified Service and subscription period for which You have subscribed, upon subscribing to the Service or at the time of renewal of Your subscription (as applicable). You authorize us to charge you the Fee in accordance with the payment method You have nominated or the payment method associated with Your account (“Payment Method”). Terms and conditions governing Your Payment Method are applicable to You. This may include charges for transaction fees, other fees and local taxes and Your information may be shared by the organisations providing such Payment Method with other parties. We are not responsible for this or liable for any damages, loss and/or expenses that You may face through your choice of Payment Method.

In the event You elect to subscribe to a recurring subscription to the specified Service (“Recurring Subscription”), and such Recurring Subscription has not been disabled or cancelled by You, You will be charged the Fee applicable in advance of the next period (for example, the next applicable month for monthly Recurring Subscriptions) through the Payment Method. If payment through the Payment Method for the Recurring Subsciption is not successful due to expiration, insufficient funds or for any other reason, We may suspend Your access to the Service until We have successfully charged a valid Payment Method.

We have the right to make adjustments on any or all prices. You agree to accept the new price, by continuing to use the Service after the price changes are in effect.  If You have signed up for a Recurring Subscription, any adjustments to prices will apply at the start of the next subscription period when You automatically renew Your subscription to the Service.  If You do not agree to any prices changes and You are on a Recurring Subscription, You may choose to unsubscribe from the Service by cancelling Your Recurring Subscription by no later than 24 hours prior to expiry of the current subscription period.

If You have purchased or received a voucher code, gift card, pre-paid offer or other offer, separate terms and conditions presented upon purchase or receipt may also apply to Your access to the Service and You agree to comply with these terms (“Additional Terms”).

In the event You have an active Recurring Subscription and subscribe to a new non-recurring subscription (“One-Time Subscription”) purchased and activated via voucher code, gift card, pre-paid offer or other offer, We will deduct the price of the new One-Time Subscription as published on the Service from the Fee payable for the Recurring Subscription for the next renewal period and You will be charged the reduced Fee.    

Unless expressly provided above, no refund, credit or set-off shall be provided by beIN in the event You activate a new subscription while You have an active subscription.  

From time to time, We or third parties may offer trials of subscriptions to the Service for a specified period without payment or at a reduced rate (a “Trial”). We reserve the right to determine whether the Trial should be granted to You, and subject to applicable laws, to withdraw or to modify a Trial without prior notice and with no liability, to the greatest extent permitted under the law.

If We require your payment details to start the Trial You agree to provide this. At the end of such Trials, We will automatically charge You for the applicable Fee on the first day after the end of the Trial. If it is a Recurring Subscription that is offered after the Trial the terms for Recurring Subscriptions will apply. If You do not wish to be charged, You must cancel the subscription by no later than 24 hours before the end of the Trial. We will not refund any Fee paid after it has been charged if You do not cancel Your subscription as per above.

4. Cancellation and Refunds

You can cancel Your subscription to the Service at any time. You will be entitled to a refund only before first use of the Service subject to Our approval. In all other circumstances, You will not be entitled to a refund or credit of any monies paid, even if You cancel prior to the end of Your subscription period, including for annual or seasonal subscriptions. No refunds will be made in connection with any postponement or cancellation of events, or change in programming, for whatever reason.  If You have any queries, please email to my-customerservice@bein.net. We accept no responsibility for non-receipt of emails by Us for reasons outside of Our control.

5. Disclaimer of warranties

We shall take all reasonable steps to ensure a high-quality video feed. However, We cannot control Internet network congestion that may occur and affect the quality of the delivered video. We are not responsible for any suspension of service that may occur in the live video feed that is received from third party sources.  To the maximum extent permitted by law, We are providing the Service on an “as is” basis and make no representations or warranties of any kind with respect to the Service, the System by which it is provided, or the content on the System, including (without limitation) warranties as to completeness, accuracy, satisfactory quality and fitness for any particular purpose, except to the extent required by law. To the maximum extent permitted by law, We do not warrant that the Service will meet Your particular expectations or requirements or that it will be uninterrupted, timely, secure or error-free, nor do We make any warranty as to results or the accuracy of any information obtained by You through the Service. Certain legislation may imply warranties or conditions, impose obligations or give statutory guarantees (together, “Statutory Provisions”) which cannot be excluded, restricted or modified except, or which can only be excluded, restricted, or modified to a limited extent.  These Terms and Conditions must be read subject to the Statutory Provisions.

6. Limitation of liability

If We incur a liability to You as a result of a breach by Us of a Statutory Provision, or in the event of a breach of these Terms and Conditions by Us, to the extent applicable law allows us to limit Our liability, Our liability is limited to one of the following as nominated by Us in Our discretion: (a) the resupply of any relevant service comprised in the Service; or (b) the payment of the cost of having the relevant service supplied again.

7. Suspension and Termination

We may suspend or terminate the Service or Your access to the Service at any time in Our absolute discretion and without liability to You if: (a) You breach these Terms and Conditions or (b) a court or competent regulatory authority requires Our provision of the Service to be suspended or terminated.

8. Maintenance

From time to time, Your access to the Service may be suspended in order for work to be carried out relating to the upgrading or maintenance of the System or otherwise as necessary for the provision of the Service. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as is possible in the circumstances.

9. Licence to download material

Subject to Your payment of applicable fees and compliance with these terms and conditions We grant You a non-exclusive, non-assignable, and non-transferable licence to use, view and display, for personal use only, one copy of any material that You may be required to download in order to access the Service, including, but not limited to, any Applications, files, codes, audio, or visual images incorporated in or generated by the software (collectively “Downloaded Material”) provided, however, that You maintain all intellectual property-related and other notices contained in such Downloaded Material. In the case of Applications, We grant You the right to download a single copy of the Application to Your device solely for viewing the Service through that device. You acknowledge and agree not to sublicense, assign, or otherwise transfer this license or the Downloaded Material. You also agree not to alter, disassemble, decompile, reverse engineer, or otherwise modify the Downloaded Material.

10. Indemnity

You agree to fully indemnify Us immediately on demand against all claims, liability, damages, costs and expenses, including legal fees, suffered by Us at any time arising out of any breach of these Terms and Conditions by You (or any other user in Your household or anyone else who may access the Service through Your device using Your username  and password) or any other liabilities arising out of Your or their wrongful use of or access to the Service and/or the System. We reserve the right to assume the exclusive defence and control of any matter for which You are required to indemnify Us, and You will cooperate with Our defence of these claims.  This indemnity is a continuing obligation that survives the suspension or termination of the Service.

11. Tax

Pricing for the Service is inclusive of VAT, GST, sales tax, or any similar taxes (if applicable).

12. General

Any notices We send to You will be sent to the email address or phone number You supply during the registration process. Other than cancellation requests, any notices or enquiries You send Us should be sent by email to my-customerservice@bein.net. If We fail to exercise or enforce any right We have under these Terms and Conditions, such failure will not be deemed to be a waiver of that right nor will it prevent Us exercising or enforcing that right on a later occasion.    We reserve the right to amend these Terms and Conditions from time to time by by notifying You through Your contact details or Our website at least  30 days in advance.  If You consider that an amendment to these Terms and Conditions negatively affects Your ability to use the Service or if You do not accept such amendment, please contact Us prior to the end of the aforementioned 30-day period, setting out Your concerns in writing in an email to my-customerservice@bein.net and We will contact You in relation to Your concerns. If You fail to contact us by such deadline, You will be deemed to have accepted the amendment. These Terms and Conditions (including any terms referenced herein) constitute the entire agreement between Us and You with respect to the subject matter hereof and supersede any prior oral or written agreements thereon.  These Terms and Conditions and Your access to and use of the Service are subject to the laws of Singapore.